Refund policy

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items within 30 days of delivery for a refund or exchange.

Please note: Customers are responsible for all return shipping costs and 10% restocking fee, unless the item arrived damaged or there was an error on our part.

To initiate a return, please contact our customer service team at grandvalleyquail@gmail.com with your order number and reason for return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note that returns will need to be sent to the following address: #1-35 Robb Blvd., Orangeville Ontario L9W 3L1

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at grandvalleyquail@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at grandvalleyquail@gmail.com